Terms of Service

Effective October 11, 2026 · Version 1.1

Defined terms

In these Terms:

"maiGrex," "we," "us," or "our" refers to Twisted Pine Cattle Co LLC (doing business as maiGrex), the entity that operates the Service.
"Service" refers to the maiGrex mobile app, the maiGrex web account portal, our website at maigrex.com, and any application programming interface we make available, together with any related features and any other application or website of ours that links to these Terms.
"Terms" refers to this Terms of Service agreement, together with our Privacy Policy, which is incorporated by reference.
"Producer," "you," or "user" refers to the person or organization that creates an account and uses the Service.
"Your Content" (or "records") refers to the photos, voice memos, transcripts, notes, ear tags, attributes, lineage, and observations you enter into the Service about your animals.
"Observation" refers to a record you create about an animal, which may include one or more photos, a voice note and its transcript, attributes and, if you enable it, a location.
"Automated outputs" refers to transcriptions, detected keywords, suggested attributes, statuses, alerts, analytics, and any other results generated automatically by the Service.
"Payment processor" refers to Stripe, the third party that processes card payments for paid plans on the web account portal. maiGrex, not the payment processor, is the seller of your plan.

1. Acceptance and eligibility

The Service is operated by Twisted Pine Cattle Co LLC (doing business as maiGrex) ("we," "us," "our"). By creating an account or using the maiGrex mobile app, web portal, or maigrex.com (the "Service"), you agree to these Terms of Service ("Terms") and to our Privacy Policy. If you use the Service on behalf of an organization, you represent that you can bind that organization. You must be at least 18 years old and using the Service for business or agricultural purposes.

Required acknowledgment at registration. To create an account you must affirmatively acknowledge that you have read and understand Section 2 below: that maiGrex is a record-keeping tool that organizes what you enter and does not diagnose or provide veterinary or health advice. This acknowledgment is part of your acceptance of these Terms, and we record the version of these Terms you accepted and when.

Team accounts. The person who creates an account for a ranch or other organization is its owner. The owner can invite managers and members to the account. Everyone on the account can see and add to the organization's herd records, and owners and managers can deactivate or remove members and reset their passwords. The owner is responsible for who is invited and for their use of the Service under these Terms.

2. What maiGrex is, and what it is not

maiGrex is a record-keeping and documentation tool that helps you capture and organize records about your animals. maiGrex does not detect, diagnose, treat, or confirm any illness, disease, or condition, and no output of the Service (including transcriptions, detected keywords, attributes, alerts, analytics, or any automated analysis) is veterinary, medical, or professional advice. Any output is generated automatically, may be incomplete or wrong, and is provided only to help you keep your own records. All decisions about the health, care, treatment, purchase, sale, or management of any animal are yours alone. Consult a licensed veterinarian for any animal-health concern.

No regulatory or reporting compliance. maiGrex is not a regulatory reporting system. Records you keep in the Service do not satisfy, and are not designed to satisfy, any federal, state, or local requirement, including USDA Animal Disease Traceability requirements, official identification and eartag rules, certificates of veterinary inspection, brand inspection, state animal health commission reporting, packer or market documentation, or any emergency or program-specific reporting requirement. We do not represent that any record or report generated by the Service will be accepted by any agency, inspector, market, buyer, or auditor. Determining what you are required to report, to whom, and in what form is your responsibility, and we recommend you confirm it with the relevant agency or your veterinarian.

No screening, detection, or confirmation. The Service does not detect, diagnose, screen for, confirm, or rule out any illness, disease, pest, parasite, or condition, including New World screwworm. Any keyword, attribute, alert, or flag the Service produces reflects only what you entered and is not a finding about any animal. The absence of an alert is not an indication that an animal is healthy or unaffected.

3. Automated processing and AI outputs

Your voice memos are transcribed by software on your device, and your transcripts may be analyzed by software we run on infrastructure we control to suggest keywords and attributes. The text analysis uses an open-weight language model, currently Meta's Llama 3.2 3B, that we host on our own servers. Your transcripts are not sent to any outside AI service. This processing is automated, is not reviewed by a person, and is not guaranteed to be accurate. When you review and save an observation, you are confirming the record as your own; your confirmation, not our software, is the authoritative record of what you observed. Before you save, you may edit the transcript and the tag number the software reads from it. Keywords, attributes and statuses are generated after you save; if one is wrong, record a new observation.

Status. Our software also gives each observation a status (Clear, Monitor or Urgent), generated automatically from the records you entered. A status is a way to sort your records for follow-up, not a finding about any animal's health, and every decision about an animal remains yours, as stated in Section 2.

4. Your content and who owns it

You own your records. You keep all ownership of the photos, voice memos, transcripts, notes, ear tags, and other content you put into the Service ("Your Content"). We never sell your records. Nothing in this section transfers ownership of Your Content to us, and nothing we derive from it changes who owns it.

The license you give us to run the Service. You grant us a limited, worldwide, non-exclusive license to host, store, back up, process, transmit, and display Your Content solely to operate, maintain, secure, and support the Service. It is only as broad as needed to run the Service and to pass through the technical licenses our providers require to store and serve Your Content.

The license you give us to improve it. You also grant us a non-exclusive, royalty-free license to use combined, de-identified data derived from Your Content, which does not identify you, your ranch, or your animals, to develop and improve the features and models in our products and services. This one does not depend on a setting, and Section 5A of the Privacy Policy explains it. Use of records still linked to your account is a separate thing: that happens only if you turn it on in Settings, and it stops for future use when you turn it off.

These licenses travel with the business. If maiGrex is merged, acquired, or sold, the licenses in this section pass to the successor along with these Terms, and the successor takes them subject to the same limits. Section 18 covers assignment generally, and our Privacy Policy explains what happens to your information in a business transfer.

When these licenses end. They end for future use when you delete Your Content or your account. Three things carry on: de-identified data that no longer identifies you, copies held in routine backups until they age out, and any model we have already trained, because a trained model cannot be un-trained. Turning a setting off or deleting your account stops future use. It does not reach work already done.

You are responsible for having the right to upload what you upload and for the accuracy of what you record.

5. Availability

The Service is provided "as available." We do not warrant that it will be uninterrupted, timely, secure, or error-free. Offline capture is a feature, not a guarantee that syncing always succeeds immediately. We may modify, suspend, or discontinue features, including third-party-dependent and AI features, at any time. Any uptime or service-level commitment to a partner or customer would be made only under a separate, signed agreement.

Beta and pre-release features. We may offer features, and at times the entire Service, on a beta, preview, early access, or pre-release basis. Beta features are experimental. They may change, break, or be withdrawn without notice, they may lose or corrupt data, and they are provided without warranty of any kind and without any commitment that they will become generally available. Do not rely on a beta feature as the only place a record you care about is stored. To the fullest extent permitted by law, we have no liability arising from any beta feature.

6. Records and backups

Records, corrections, and backups. Observations are append only. Once you save an observation, the saved version stays in place as the record of what you entered at that time, and later changes are added as new entries rather than overwriting the original. If something you saved is wrong, you can record a new observation at any time, and the record will show both.

Once an observation is saved. You review an observation and confirm it before it is saved. After that it stays as part of the record and is not removed on its own, because a herd history is only worth something if the entries stay in it. If something is wrong, record a new observation as described above.

Backups and preservation. We use commercially reasonable efforts, including routine backups, to preserve records. No system is failure proof. We do not promise that any record will be preserved for any particular period, and our liability for loss of data is limited as stated in Section 15. You can ask us for a copy of your records at any time, as described in the Privacy Policy.

7. Communications

We send transactional messages that are part of the Service (for example, email verification, password resets, and team invitations) and app push notifications. These are provided as a convenience and are not guaranteed to be delivered; keep your contact information current. You may turn off push notifications in your device settings.

8. Records you share outside the Service

The Service does not currently let you transfer or share an animal's records with another producer's account. If we add those features, we will update these Terms before they become available. We are not a party to, and do not verify, any sale of an animal, and we make no representation about any animal or its condition or health.

No reliance by third parties. Records in the Service are the entries of the producer who made them. We do not verify, audit, authenticate, or vouch for any record, and we make no representation to any person about any animal or any record. No buyer, seller, lender, insurer, inspector, market, agency, or other person may rely on any record or copy of a record as a representation by maiGrex. We owe no duty to any person who is not a party to these Terms. If you provide a record or a copy of a record to another person, you do so as your own statement and on your own responsibility.

9. Acceptable use

You agree not to: use the Service in violation of any law applicable to you or to your use of the Service, including in any jurisdiction where you operate; access or attempt to access another organization's data; upload content you do not have the right to upload or that infringes others' rights; reverse engineer or interfere with the Service; or scrape or overload our systems. We may suspend or terminate accounts that violate these Terms, with notice and a chance to cure where practical and except in cases of serious abuse or legal risk.

Some features of the Service are built on open-weight models supplied by third parties. Your use of those features is also subject to the acceptable-use terms those suppliers publish, including Meta's Llama 3.2 Acceptable Use Policy. Section 11 lists the components and where their terms are published.

10. Recording and consent

You are responsible for ensuring that any recording you make with the Service, including voice memos that may capture another person's voice (for example, ranch hands, family, or buyers), complies with applicable law, including obtaining any consent required in the jurisdictions where you operate.

11. Third-party services

The Service relies on third-party providers, and their availability is outside our control. The Service draws maps using your device's own mapping component. On Android that is Google Maps, and your use of it is also subject to the Google Maps/Google Earth Additional Terms of Service and the Google Privacy Policy. On iOS that is Apple Maps, and your use of it is subject to Apple's terms and privacy policy. On the web account portal, maps are provided by Google Maps and are subject to the same Google terms.

Open-weight components. Parts of the Service are built with open-weight models that we download and run on our own infrastructure. Running them on our own servers is what lets us keep your records out of outside AI services. The suppliers of those models license them to us, not to you, and they give no warranty of any kind for their output. The components in use are listed below with the license each is distributed under.

Built with Llama. Llama 3.2 is licensed under the Llama 3.2 Community License, Copyright © Meta Platforms, Inc. All Rights Reserved. The license and the Llama 3.2 Acceptable Use Policy are published at llama.com. A current list is kept at maigrex.com/licenses.

12. Plans, billing, and refunds

The maiGrex app is free to use for up to 10 animals (head). Larger plans and all billing are handled on the maiGrex web account portal, not through the app or the app stores. The app contains no in-app purchases and no payment links. Pricing, billing periods, taxes, cancellations, and refunds are governed by the terms presented at the web checkout, which we control.

Who you are buying from. You buy your plan from maiGrex. We are the seller. Stripe processes the card payment for us and your card details go straight to Stripe, so we never receive or store them, but Stripe is not the seller and your purchase is with us. Questions about a charge, a cancellation, or a refund come to us. Where sales tax applies to your plan, we collect and remit it.

Because no purchase is made through the Apple App Store or Google Play, those stores are not parties to your plan or billing, and their in-app-purchase and refund policies do not apply to your maiGrex plan.

13. Account, suspension, and deletion

Deletion and erasure. You may delete your account from within the app or on the website. Deleting your account closes it and removes your personal data from our active systems, subject to routine backup rotation and to the following.

Erasure requests. To request erasure of records that account deletion does not reach, write to privacy@maigrex.com or to the mailing address in the Privacy Policy. We will verify your request and respond within forty-five (45) days, and we may take up to forty-five (45) more days to respond where a request is complex, as described in the Privacy Policy. That extra time is for us to answer you, not to act. Where we erase information in response, it leaves our active systems within thirty (30) days and our routine backups within ninety (90) days, the same windows as Section 6. We will tell you what we erased, what we could not erase, and why.

Records of what you accepted. We keep a record of which version of these Terms and of the Privacy Policy you accepted, and when, after your account closes. It is how we can show what you agreed to if it is ever questioned. It contains no records about your animals. Section 6 of the Privacy Policy says what is in it and how long we keep it.

14. Termination by us

We may suspend or terminate your access for violation of these Terms or where required by law or platform rules, with notice where practical. On termination, the license in Section 4 ends except as stated there, and you may request a copy of your data as described in the Privacy Policy.

15. Disclaimers, limitation of liability, and indemnity

Condition of the Service. THE SERVICE AND ALL OUTPUTS ARE ACCEPTED BY YOU "AS IS" AND "WITH ALL FAULTS." YOU ACCEPT THE ENTIRE RISK AS TO THE QUALITY, ACCURACY, COMPLETENESS, AND PERFORMANCE OF THE SERVICE AND OF ANY OUTPUT. THIS PROVISION IS AN IMPORTANT PART OF THE BASIS OF OUR BARGAIN WITH YOU, AND WE PROVIDE THE SERVICE FREE OF CHARGE FOR UP TO TEN HEAD IN RELIANCE ON IT.

Disclaimer. The Service and all outputs are provided "as is" and "as available," and we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement, and any warranty that outputs are accurate or that the Service is uninterrupted, secure, or error-free.

LIMITATION OF LIABILITY. TO THE FULLEST EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, LOST RECORDS, OR BUSINESS INTERRUPTION. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM OR US$100.

THESE LIMITS APPLY TO EVERY THEORY OF LIABILITY, INCLUDING CONTRACT, WARRANTY, STRICT LIABILITY, STATUTE, AND TORT. THEY APPLY TO CLAIMS ARISING FROM OUR OWN NEGLIGENCE AND FROM OUR OWN GROSS NEGLIGENCE. YOU AND WE INTEND THIS PROVISION TO LIMIT OUR LIABILITY FOR OUR OWN NEGLIGENCE AND OUR OWN GROSS NEGLIGENCE, AND THIS SENTENCE IS INCLUDED SO THAT THAT INTENT IS STATED EXPRESSLY AND CONSPICUOUSLY.

NOTHING IN THESE TERMS LIMITS OR EXCLUDES ANY LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED UNDER APPLICABLE LAW, INCLUDING LIABILITY UNDER THE TEXAS DECEPTIVE TRADE PRACTICES-CONSUMER PROTECTION ACT, LIABILITY FOR FRAUD, AND LIABILITY FOR INTENTIONAL MISCONDUCT. THE LIMITATIONS IN THIS SECTION APPLY ONLY TO THE EXTENT PERMITTED BY LAW. IF ANY PART OF THIS SECTION IS HELD UNENFORCEABLE, THE REMAINDER REMAINS IN EFFECT AND WILL BE ENFORCED TO THE MAXIMUM EXTENT PERMITTED.

Indemnity. You agree to defend, indemnify, and hold harmless Twisted Pine Cattle Co LLC and its owners, officers, employees, agents, and affiliates from and against any third-party claim, and any resulting loss, damage, liability, settlement, judgment, cost, and reasonable attorney's fees, arising out of Your Content, your use of the Service, your violation of these Terms or of any law, or your recording of another person without a consent required by law.

This indemnity does not cover any claim to the extent it arises from our own negligence, gross negligence, or willful misconduct, or from our breach of these Terms.

Procedure. We will notify you promptly of any claim for which we seek indemnity. Our failure to give prompt notice relieves you of your obligation only to the extent you are actually prejudiced by the delay. You may assume and control the defense with counsel reasonably acceptable to us, and we may participate at our own expense. You may not settle any claim in a way that imposes any obligation, payment, or admission on us without our prior written consent, which we will not unreasonably withhold. If you do not promptly assume the defense, we may defend the claim and you will reimburse our reasonable costs.

16. App-store terms (required)

If you obtained the app through the Apple App Store, the following apply: these Terms are between you and Twisted Pine Cattle Co LLC only, not Apple; Apple has no obligation to provide support or maintenance for the app; in the event the app fails to conform to any warranty, you may notify Apple and Apple may refund the purchase price, if any, and to the maximum extent permitted by law Apple has no other warranty obligation; Apple is not responsible for addressing any claims relating to the app or your use of it (including product-liability, legal/regulatory, and consumer-protection claims); Apple is not responsible for investigating or resolving third-party intellectual-property claims relating to the app; you represent you are not located in an embargoed country or on a prohibited-party list; and Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. For apps obtained through Google Play, you also agree to the Google Play Terms of Service, and the Google Play Developer Distribution Agreement governs where it conflicts.

17. Governing law and disputes

Governing law. These Terms are governed by the laws of the State of Texas, without regard to conflict-of-laws rules.

Informal resolution first. Before starting an arbitration, you agree to try to resolve the dispute informally by sending a written description of it to legal@maigrex.com. We will try to resolve it within thirty (30) days; if we cannot, either party may start arbitration.

Binding arbitration. Except for the carve-outs below, any dispute arising out of or relating to these Terms or the Service will be resolved by final and binding arbitration administered by JAMS before a single arbitrator, seated in Tarrant County, Texas, or conducted by video or telephone at your election. The arbitration will be governed by the JAMS Streamlined Arbitration Rules and Procedures if the total amount in controversy is US$250,000 or less, and otherwise by the JAMS Comprehensive Arbitration Rules and Procedures, in each case as in effect when the arbitration is commenced. The parties also agree to the JAMS Mass Arbitration Procedures and Guidelines, which apply whenever they are triggered by their own terms. The arbitrator decides all issues, except that a court decides the enforceability of this arbitration provision and of the class-action waiver below.

Consumer standards and fees. If JAMS determines that you qualify as a consumer, the JAMS Minimum Standards of Procedural Fairness for consumer arbitrations apply and control over anything inconsistent in this Section 17. Whether or not you qualify as a consumer, if you commence the arbitration you pay no more than US$250 in filing fees and we pay all remaining JAMS filing, administrative, and arbitrator fees. If we commence the arbitration, we pay all JAMS fees. Each party otherwise bears its own attorney's fees and costs, except where a statute or the arbitrator's award provides otherwise.

Unavailability of JAMS. If JAMS is unavailable or declines to administer an arbitration under these Terms, the parties will agree on a substitute administrator. If they cannot agree within thirty (30) days, either party may ask a court in Tarrant County, Texas to appoint one. The unavailability of JAMS does not void this Section 17.

Class-action waiver. YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims or preside over any form of class or representative proceeding. If this class-action waiver is found unenforceable as to a particular claim, that claim (and only that claim) will proceed in court under the venue clause below.

Your right to opt out of arbitration. You may opt out of this arbitration agreement and the class-action waiver. To opt out, send written notice within thirty (30) days after you first accept these Terms, or within thirty (30) days after the effective date of an amended arbitration provision, to arbitration-optout@maigrex.com or to Twisted Pine Cattle Co LLC, 8901 Tehama Ridge Pkwy, STE 127, Box 150, Fort Worth, TX 76177. The notice needs only your name, the email address on your account, and a statement that you are opting out of arbitration. Opting out will not affect your account, your pricing, or any other part of these Terms, and we will not treat it as a breach.

Carve-outs. Either party may (a) bring an individual claim in small-claims court if it qualifies, and (b) seek injunctive or other equitable relief in court to stop actual or threatened infringement or misuse of intellectual property or unauthorized access to the Service. For any claim not subject to arbitration, the exclusive venue is the state and federal courts located in Tarrant County, Texas, and you consent to the jurisdiction of those courts.

18. Changes and miscellaneous

Changes to these Terms. We may update these Terms. For any material change, we will post the updated Terms with a new "Last updated" date and give notice in the app or by email to the address on your account at least thirty (30) days before the change takes effect. Your continued use of the Service after the effective date means you accept the updated Terms. If you do not accept them, you may stop using the Service and delete your account before the effective date.

Limits on changes. The following limits apply to every change we make to these Terms, and they apply equally to you and to us:

(a) No change takes effect until at least thirty (30) days after we post it and give notice.

(b) Changes apply only going forward. No change applies to any dispute or claim that arose before the change took effect.

(d) If we terminate these Terms, stop offering the Service, or remove or narrow Section 17, that action does not apply to any dispute that arose before its effective date. Section 17 as written on the date a dispute arose continues to govern that dispute.

Order of precedence. If there is a conflict between documents, the following order controls, from highest to lowest: (a) a separate written agreement signed by both you and us that expressly supersedes these Terms; (b) these Terms; (c) our Privacy Policy; (d) the checkout terms presented on the maiGrex web account portal. Your plan is a purchase from us and these Terms govern it. Our payment processor's own terms cover its handling of the card transaction and do not govern your plan. These Terms govern your use of the Service. Where a rule of the Apple App Store or Google Play requires a term that conflicts with these Terms, that platform term controls as to the app obtained from that platform and only to the extent of the conflict.

Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and us about the Service.

Severability. If any provision is unenforceable, the rest remains in effect.

Time limit on claims. Any claim arising out of or relating to these Terms or the Service must be brought within two (2) years and one (1) day after the claim accrues, or it is permanently barred, to the fullest extent permitted by law. This provision does not apply where a shorter contractual period is void under Texas Civil Practice and Remedies Code Section 16.070, or where applicable law does not permit the parties to shorten the period.

No reliance on statements outside these Terms. You are not relying, and have not relied, on any statement, representation, promise, demonstration, marketing material, or assurance about the Service that is not written in these Terms or the Privacy Policy, including any statement about accuracy, uptime, data preservation, permanence of records, regulatory or agency acceptance, or the ability of the Service to identify, detect, or confirm anything about an animal. You have relied on your own judgment and your own evaluation of the Service in deciding whether to use it.

Survival. Sections 2, 4, 6, 8, 9, 11, 13, 15, 16, 17, and 18 survive termination of these Terms or of your account.

No waiver. If we do not enforce a provision of these Terms, that is not a waiver of our right to enforce it later. A waiver is effective only if it is in writing and signed by us.

Events outside our control. We are not liable for any delay or failure to perform caused by an event outside our reasonable control, including natural disaster, severe weather, fire, flood, epidemic or animal disease emergency, war, civil unrest, labor action, government action, power or telecommunications failure, internet or cloud provider outage, or the failure or discontinuation of a third-party service the Service depends on.

Notices. We may give you notice by email to the address on your account, by in-app message, or by posting on maigrex.com, and notice is effective when sent or posted. Keep your contact information current. You give us notice by email to legal@maigrex.com, except where these Terms specify a different address.

Assignment. You may not assign or transfer these Terms or your account, by operation of law or otherwise, without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of all or substantially all of our assets, or to an affiliate. Any attempted assignment in violation of this section is void.

Feedback. If you send us ideas, suggestions, feature requests, or other feedback about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use it for any purpose without obligation or attribution to you. You are not required to send us feedback.

Trade controls. You represent that you are not located in, and are not a national or resident of, a country subject to a United States embargo, and that you are not on any United States government list of prohibited or restricted parties. You will not use or export the Service in violation of United States export control or sanctions law.

19. Copyright complaints

If you believe content in the Service infringes your copyright, send a notice under the Digital Millennium Copyright Act to our designated agent: Philip Nguyen, Twisted Pine Cattle Co LLC, 8901 Tehama Ridge Pkwy, STE 127, Box 150, Fort Worth, TX 76177, dmca@maigrex.com. Your notice must include the elements required by 17 U.S.C. 512(c)(3). We will respond to valid notices, and we may remove content and terminate the accounts of repeat infringers.

Contact: legal@maigrex.com · Twisted Pine Cattle Co LLC (d/b/a maiGrex) · 8901 Tehama Ridge Pkwy, STE 127, Box 150, Fort Worth, TX 76177, United States.