Cancellation and refunds

This page is our cancellation and refund policy. It is the policy presented at checkout, and it is the policy referred to in section 12 of our Terms of Service.

The short version

You can cancel at any time. Cancel before your next bill date and you are not charged again. You keep the app through the end of the period you have already paid for. We do not refund time already paid. That is the same on a monthly plan and on an annual plan.

If you are on the Free plan

There is nothing to cancel and nothing to refund. The Free plan costs nothing, takes no card, and stays free.

If you are in the beta

The beta is free. Nothing is billed during it, so there is nothing to cancel. We will tell you before the first charge on any account.

How to cancel

From your account on this website, in the billing section. Cancelling takes effect at the end of the period you have already paid for, so nothing stops working the day you press the button. If you would rather we did it for you, email support@maigrex.com and we will.

What happens to your records

They stay yours. Export them at any time, before or after you cancel. Cancelling a paid plan does not delete anything. If your herd is at or under ten head you simply carry on using the Free plan. Above that, your records stay in place and read only until you either export them or come back.

If you want your account and its data deleted, that is a separate request. See Delete your account.

Monthly plans

You are billed once a month. Cancel before the next bill date and that bill does not happen. The month you are already in is not refunded or prorated.

Annual plans

You are billed once a year, at a lower rate than paying monthly. That discount is the reason the year is paid up front. Cancel at any time and you are not billed again, and you keep the app for the rest of the year you paid for. The remainder of the year is not refunded and is not prorated.

Billing mistakes

This policy covers service you decided to stop using. It does not cover our errors. If you were charged twice, charged after you cancelled, charged the wrong plan, or charged the wrong amount, tell us and we will correct it. That is not a refund of your plan, it is us fixing a charge that should not have happened.

Sales tax

Where sales tax applies we collect it and remit it to the state. Tax follows the charge, so tax on an amount we correct is corrected with it.

Founding Herd pricing

The Founding Herd rate is half price for as long as you keep the account. It is tied to the account, so if you cancel, the half price ends with it. Signing up again later puts you on the standard price of whatever plan fits your herd.

Who you are buying from

You buy your plan from maiGrex. We are the seller. Stripe processes the card payment for us, so your card details go straight to Stripe and we never see or store them, but Stripe is not the seller. Questions about a charge, a cancellation, or a refund come to us.

If this policy changes

A change applies to billing periods that start after we publish it. It never reaches back into a period you have already paid for.

Questions about a charge or a cancellation: support@maigrex.com