Privacy Policy

This Privacy Notice for Twisted Pine Cattle Co LLC (doing business as maiGrex) ("we," "us," or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

• Visit our website at https://www.maigrex.com, or any website of ours that links to this Privacy Notice
• Download and use our mobile application (maiGrex), or any other application of ours that links to this Privacy Notice
• Use maiGrex. maiGrex is a record-keeping and documentation app for cattle producers, operated by Twisted Pine Cattle Co LLC. It lets you capture and organize records about your animals, including photos, voice notes that are transcribed to text on your device, ear tag numbers, physical descriptors, lineage, and observations. If you choose to enable it, it also tags those records with your precise location so you can see on a map where observations were recorded. maiGrex is a tool for keeping your own records: it does not detect, diagnose, or treat any illness or condition, and it does not provide veterinary or health advice.
• Engage with us in other related ways, including any marketing or events

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at privacy@maigrex.com.

SUMMARY OF KEY POINTS

This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by using the table of contents below to find the section you are looking for.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the features you use. Learn more in WHAT INFORMATION DO WE COLLECT?

Do we process any sensitive personal information? Yes, one thing. For maiGrex, sensitive information means your precise geolocation, which we collect only with your opt-in consent. We collect voice recordings only if you turn on accuracy checking, and we do not use them to identify anyone or extract a voiceprint from them, so they are not biometric information.

Do we collect any information from third parties? Yes, in one narrow way. Stripe, which processes card payments for paid plans, tells us whether a payment succeeded. We do not buy personal information, and we do not obtain it from data brokers or advertising networks.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We never sell your information, and we do not share it with advertising networks or use it to target ads to you on other platforms. We may use your contact details to tell you about maiGrex itself, and you can opt out of that at any time.

In what situations and with which parties do we share personal information? We share information only with the service providers that help us run maiGrex, and with the people you invite to your ranch's account. We do not sell your information or share it for advertising.

Do we offer AI-based products? Yes. maiGrex uses AI to transcribe your voice notes (on your device) and to suggest keywords and attributes. This processing is first-party: we run it on infrastructure we control and do not send your data to any third-party AI service. If you do not turn on accuracy checking, your recordings never reach us: transcription happens on your device, only the transcript is sent to us, and the recording is deleted from your phone.

How do we keep your information safe? We use technical and organizational safeguards, including encryption of your information in transit and at rest and access controls. We do not store your password. No system can be guaranteed secure. See Section 7.

What are your rights? Depending on where you live, you may have rights regarding your personal information.

How do you exercise your rights? The easiest way is by visiting maigrex.com/contact, or by emailing us at privacy@maigrex.com.

Want to learn more about what we do with any information we collect? Review the Privacy Notice in full below.

DEFINED TERMS

In this Privacy Notice:

• "maiGrex," "we," "us," or "our" refers to Twisted Pine Cattle Co LLC (doing business as maiGrex), the entity responsible for the collection, use, and processing of the personal information described in this document.
• "Services" refers to the maiGrex mobile application, the maiGrex web account portal, and our website at https://www.maigrex.com, together with any other application or website of ours that links to this Privacy Notice.
• "Personal Information" refers to any information that identifies, relates to, or can reasonably be linked to you. "Process" means to access, collect, store, use, share, or otherwise handle personal information.
• "Producer," "you," or "user" refers to the person or organization that creates an account and uses the Services.
• "Your Content" (or "records") refers to the photos, voice recordings, transcripts, notes, ear tag numbers, attributes, lineage, and observations you enter into the Services about your animals.
• "Observation" refers to a record you create about an animal, which may include one or more photos, the transcript of a voice note, attributes, and, if you enable it, a location. The voice recording behind a transcript is sent to us and stored on our systems only if you turn on accuracy checking. See Section 5.
• "Sensitive Information" refers to categories we treat as sensitive. For maiGrex, this means your precise geolocation. We collect precise location only with your opt-in consent. We collect voice recordings only if you turn on accuracy checking, and we do not use them to identify anyone and do not extract a voiceprint from them, so they are not biometric information. See Sections 4A and 5.
• "Payment processor" refers to the third party that processes card payments for paid plans on our web account portal. Stripe is our payment processor today. maiGrex, not the payment processor, is the seller of your plan. If we change payment providers, we will update this notice before the change takes effect.

TABLE OF CONTENTS

• WHAT INFORMATION DO WE COLLECT?
• HOW DO WE PROCESS YOUR INFORMATION?
• WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
• DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
• DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS?
• HOW LONG DO WE KEEP YOUR INFORMATION?
• HOW DO WE KEEP YOUR INFORMATION SAFE?
• DO WE COLLECT INFORMATION FROM MINORS?
• WHAT ARE YOUR PRIVACY RIGHTS?
• CONTROLS FOR DO-NOT-TRACK FEATURES
• DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
• DO WE MAKE UPDATES TO THIS NOTICE?
• HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
• HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
• WHERE YOUR INFORMATION IS PROCESSED

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

We collect Personal Information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information we collect may include the following:

• email address, which is how you sign in
• username
• contact preferences
• organization or ranch name
• email addresses of people you invite to your ranch's account, and the role you give them
• photos of animals
• animal records (ear tags, attributes, lineage, observations, notes)

Voice recordings. When you record a voice note, transcription runs on your device. Only the transcript is sent to us and saved with the observation. The recording itself stays on your phone and is deleted from your device as soon as you save the observation, unless you turn on accuracy checking in Consent Preferences (in the app under Settings, or on the web account portal). If you turn that on, a copy of the recording is also sent to us. Section 5 explains what we do with it and how long we keep it.

Sensitive Information. One category. We collect precise location only with your opt-in consent:

• precise geolocation (see Section 4A)

Approximate location (ZIP code). If you allow your phone to share its location with the app but leave precise location off, the app reads your phone's location when you save an observation, asks your phone's built-in address lookup (Apple on iPhone, Google on Android) for the ZIP code, keeps only the ZIP code and country, and discards the coordinates. The ZIP code is saved with the observation. If you do not allow location access, no location is saved.

Payment data. maiGrex is the seller of your plan. Stripe, our payment processor, handles the card transaction. Your card details go directly to Stripe and we never receive or store your full card number or security code. Stripe tells us whether a payment succeeded or failed. We keep a copy of your plan, your subscription status, your renewal dates and your payment history, including amounts, invoice numbers, receipt links, and the brand and last four digits of the card used. The maiGrex mobile app contains no in-app purchases. Stripe's privacy policy is at https://stripe.com/privacy.

Application Data. If you use our application(s), we may collect the following if you grant access or permission:

• Geolocation Information. We may request access to track precise location-based information from your device while you use the app, to provide location-based features. You can change our access in your device's settings.
• Mobile Device Access. We may request access to your device's camera, microphone, and photo library. You can change our access in your device's settings.
• Mobile Device Data. We collect device information such as device model, operating system, version and configuration information, device and application identification numbers, IP address, and mobile carrier.
• Push Notifications. We may request to send you push notifications about your account or app features. You can opt out in your device's settings.
• Face ID or fingerprint sign-in. If you turn this on, your phone checks your face or fingerprint itself. We never receive any biometric data; the app only learns whether the check succeeded.

Information automatically collected

We automatically collect certain information when you use the Services, including log and usage data (IP address, device/browser characteristics, activity in the Services, and error/crash reports) and device data. This information is primarily needed to maintain the security and operation of our Services and for our internal analytics and reporting, which we perform on our own systems (see Section 5).

Where we get your information. Most of what we hold comes directly from you. We also receive payment outcomes from our payment processor. We do not obtain personal information from data brokers, advertising networks, marketing agencies, or any other outside source.

2. HOW DO WE PROCESS YOUR INFORMATION?

We process your personal information for a variety of reasons, including:

• To facilitate account creation and authentication and otherwise manage user accounts.
• To deliver and facilitate delivery of services, including syncing your records, transcribing and analyzing your observations, and providing maps of where observations were recorded and herd summaries.
• To respond to user inquiries and offer support.
• To let the people you invite to your ranch's account see and add to its records.
• To send administrative and transactional information, such as email verification, password resets, and team invitations, and push notifications.
• To tell you about maiGrex features, updates, and offers. You can opt out of marketing messages at any time. Opting out does not stop transactional messages such as email verification, password resets, and team invitations, which are part of the Service.
• To protect our Services, including fraud monitoring and prevention.
• To keep the Services working and to troubleshoot problems, using log and diagnostic data.
• To understand in aggregate how the Services are used, so we can decide what to build and improve, using combined de-identified information. See Section 5A.
• To use your identifiable records to build features specific to your herd, but only if you turn on that choice in Consent Preferences (in the app under Settings, or on the web account portal). See Section 5A.
• To comply with our legal obligations.

We never sell your information, and we do not share it with advertising networks or use it to target ads to you on other platforms. We may use your contact details to tell you about maiGrex itself, and you can opt out of that at any time. Where a use depends on your consent (precise location, audio-accuracy retention, or use of your identifiable records), we process only with your consent, and you can withdraw it at any time in Consent Preferences.

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

Service providers. We share information with the vendors that help us run maiGrex, under contracts that limit them to processing it on our behalf:

Maps. What we store is the latitude and longitude you attach to an observation. To draw a map we use the mapping component built into your device, which is Apple Maps on an iPhone and Google Maps on an Android phone. That component sends Apple or Google the coordinates it needs to draw the view you are looking at, and that view is centered on the location in your record. We do not send your records, your account, or anything else about you to either of them. On the web account portal, maps are drawn by Google Maps in your browser, which sends Google the coordinates it needs for the view along with your browser's standard request information, such as your IP address. Your use of Google Maps features is also subject to the Google Maps and Google Earth Additional Terms of Service and the Google Privacy Policy, and your use of Apple Maps is subject to Apple's terms and privacy policy. You can revoke location access at any time in your device settings.

People on your ranch's account. If you invite managers or members to your ranch's account, they can see and add to the ranch's herd records. Owners and managers can deactivate or remove members and reset their passwords. maiGrex does not currently let you transfer or share records with other producers, and it has no public feed, public profile, or public posting of your information. If we add transfers or sharing, we will update this notice before they become available.

Other people in your recordings and notes. Your voice notes and free-text notes may capture other people, for example ranch hands, family members, or buyers. We store that content as part of your records and process it on your behalf. You are responsible for obtaining any consent that recording law requires in the places where you operate, and for telling the people you record that you are doing so. If someone believes their personal information appears in a producer's records and wants it addressed, they can write to privacy@maigrex.com.

Business Transfers. We may share or transfer your information in connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business. Anyone who acquires it takes it subject to this notice. If they ever want to use your information in a way this notice does not allow, you will be told before that happens and you will have the choices described in Section 9.

Legal and safety. We may share information to comply with law, enforce our terms, or protect the rights and safety of any person.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

We may use cookies and similar technologies to maintain the security of our Services and your account, prevent crashes, fix bugs, save your preferences, and support basic functions. The maiGrex mobile app uses no advertising cookies and no ad tracking, and we do not use tracking technologies for advertising or to build advertising profiles. Our website uses only strictly necessary (essential) cookies, such as those that keep you signed in and maintain your session, and does not use analytics or advertising cookies. Specific information is set out in our Cookie Notice at maigrex.com/cookies.

4A. Sensitive information: precise location

Precise geolocation is treated as sensitive data under applicable law, including in Texas. We collect it only to tie an observation to where it happened and to show on a map where observations were recorded, and only after you grant your device's location permission and give opt-in consent in the app. Precise location is never on by default. We restrict access to precise coordinates and never sell them. Precise coordinates you attach to an observation are stored with that observation in our database, hosted by Neon. They are not stored with our media provider, are removed from your photos on your phone before upload, and are not sent to our crash-monitoring or email providers. Our backup provider holds a dump file of that database, and so of those coordinates, under a contract that limits it to storing it on our behalf. When the app draws a map, your device's mapping component sends Apple or Google the coordinates it needs to draw that view, as described in Section 3. You may withdraw consent at any time in Consent Preferences; future observations will then be saved without precise coordinates, and with a ZIP code only if you still allow location access (see Section 1).

5. DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS?

maiGrex uses AI to transcribe your voice notes and to analyze the resulting text to suggest keywords and attributes. This processing is first-party: transcription runs on your device, and the text analysis runs on infrastructure we control using models we host ourselves. We do not send your voice recordings or transcripts to any third-party AI or transcription provider.

Status. Along with keywords and attributes, our analysis gives each observation a status (Clear, Monitor or Urgent), and the latest status is also stored with the animal's record. We use statuses to develop and improve the models described in this section, on the same terms as everything else in it. A status is an automated way to sort your records for follow-up, not an assessment of you and not veterinary advice, and we do not use it to make any decision about you.

Which models we use. The text analysis uses an open-weight language model, currently Meta's Llama 3.2 3B. We download the model and run it on our own servers. Meta does not receive your transcripts, your recordings, or anything else about you, and neither does any other model supplier. When we change which model we use we will update this notice, and the model will still run on infrastructure we control. If we ever route your data to an outside AI service, we will tell you before we do it.

Checking transcription accuracy (optional, off by default). Transcription runs on your device, and normally your recording never leaves your phone. If you turn this on, a copy of each recording is also sent to us so we can check that the transcription was accurate, including how well it performs across different speech patterns and regional accents.

When on, your audio is used only to measure accuracy. It is not used to train any model, is never sold, and is processed only on systems we control. Any accuracy findings we keep are first de-identified so they no longer identify you, your ranch, or your animals. We delete each recording ninety (90) days after we receive it, or sooner if you ask. If you turn this setting off, we stop receiving new recordings and delete the ones we already hold within thirty (30) days. Deletion on those timelines removes the recording from our active systems, and backup copies clear within ninety (90) days of deletion.

If you do not turn this on. Your recordings never reach us. Transcription happens entirely on your device, only the transcript is sent to us, and the recording is deleted from your phone as soon as you save the observation.

No voice identification. We do not use voice recordings to identify anyone. We do not extract, derive, or store a voiceprint or any other biometric identifier from them, and we do not perform speaker recognition or voice matching of any kind. If that ever changes, we will tell you and obtain your consent before it does.

Recordings on your phone. Until a recording is deleted from your device it is a file on your phone like any other. If your phone backs up to iCloud, Google, or another service, that backup may include it. Those backups are controlled by you and your device maker. We have no access to them and cannot delete anything from them.

Automated outputs are suggestions. maiGrex's automated outputs are not reviewed by a person, are not guaranteed to be accurate, and are suggestions you review and confirm. They are not decisions about you and are not veterinary or health advice.

Automated decisions. maiGrex's automated outputs are suggestions about your animals that you review and confirm. We do not use automated processing to make decisions about you that produce legal or similarly significant effects, such as decisions about credit, lending, insurance, housing, employment, education, health care, or access to basic necessities. If that ever changes, we will update this notice and provide the opt-out that applicable law requires.

Model training. We do not send your voice recordings or transcripts to any third-party AI or transcription provider, and we do not use your personal data to train large language models. We may use combined, de-identified data, as described in Section 5A, to improve the models we host ourselves.

How to opt out. Voice transcription runs on your device. Keeping recordings to check accuracy, and using your records to improve maiGrex, are optional and off by default. You can turn them on or off anytime in Consent Preferences. Turning them off stops that processing going forward.

5A. Improving maiGrex — your choices

Combined, de-identified information. We may use your records to understand how the Services are used, to decide what to build, and to develop and improve the features and models that make up the Services, but only after combining them with other producers' records and removing what identifies you, your ranch, or your animals. We do not use identifiable records for this. We do not set out here how we do that work, and our methods will develop as the Services do. The commitment at the end of this section is the standard they are held to.

Your choice: use of your identifiable records. We will use your records in a form still linked to your account, to build features specific to your herd, only if you turn this on. It is off until you do, and you can turn it off at any time in Consent Preferences (in the app under Settings, or on the web account portal). Turning it off, or deleting your account, stops that processing going forward. Data already combined into de-identified, aggregated form cannot always be individually withdrawn.

Our commitment on de-identified data. Where we say data is de-identified, we mean it cannot reasonably be used to infer information about, or be linked to, you, your ranch, or your animals, and we take reasonable measures to keep it that way. We publicly commit to maintain and use de-identified data only in de-identified form and not to attempt to re-identify it, except solely to test whether our own de-identification process is working. If we ever provide de-identified data to anyone outside maiGrex, we will contractually require them to do the same. We do not currently provide de-identified data to anyone outside maiGrex.

6. HOW LONG DO WE KEEP YOUR INFORMATION?

We keep personal information only as long as necessary for the purposes described in this notice, unless a longer period is required by law. Observation records are not permanent. Here is how long we keep each kind of information.

Observations. We keep the observations you record for as long as you have an account. Individual observations cannot be deleted one at a time, because a herd history depends on entries not disappearing from it. If an entry is wrong you can record a new observation and the record will show both. Deleting your account removes them on the schedule below. This matches Section 6 of our Terms of Service.

Voice recordings. If you have not turned on accuracy checking, your recordings never reach us. If you have, we delete each recording ninety (90) days after we receive it, or sooner if you ask, and backup copies clear within ninety (90) days of that deletion. If you turn the setting off, we delete the recordings we already hold within thirty (30) days.

Your account. You do not have to ask us and you do not have to wait. When you delete your account we close it straight away, remove your personal data from our active systems within thirty (30) days, and clear our routine backups within ninety (90) days. Anything we keep after that, because the law requires it, because there is an open claim, or to prevent repeated abuse of the Services, is limited to that purpose and deleted when the reason no longer applies. Where we are keeping it only to prevent repeated abuse of the Services, we delete it after twelve (12) months at the latest. Section 9 explains this.

Records of your choices. When you accept our Terms of Service or this notice, or turn one of the options above on or off, we record that you did it, which version you were shown, and when. We keep those records after you delete your account, because they are how we can show what you agreed to if it is ever questioned. They contain no observations, photos, recordings, or notes about your animals. We keep them for two (2) years and one (1) day after your account closes, which matches the period in which a claim could be brought under Section 18 of our Terms of Service, and then we delete them.

Log and diagnostic data. We keep log, usage, and crash data for no more than ninety (90) days, and often less, because some of our providers clear it sooner.

Billing information. Stripe, our payment processor, holds your plan, your subscription status and your payment history, and we keep a copy in our own systems as described in Section 1. We keep it for as long as you have an account, and we keep the accounting records we need for tax purposes for four (4) years after your account closes. That is one of the few things we keep longer than the periods above, and we keep it only for that purpose.

When we no longer have a legitimate need to process information, we delete or de-identify it, or isolate it from further processing until deletion is possible.

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

We have implemented appropriate and reasonable technical and organizational security measures designed to protect your personal information, including encryption of your information in transit and at rest, access controls, and restricted handling of sensitive location data. No full card numbers or security codes are stored on our own systems; we keep only the card brand and last four digits, and payments are handled by Stripe. Your password is created and held by Stytch, our identity provider, rather than by maiGrex, so no passwords are stored on our own systems either. However, no method of transmission or storage can be guaranteed to be 100% secure, so we cannot promise or guarantee that unauthorized third parties will never defeat our security.

If there is a security incident. If we determine that a security incident has exposed your personal information, we will notify you without unreasonable delay and no later than sixty (60) days after we determine the incident occurred, and sooner where the law of your state requires it. If the incident involves your sign-in credentials, whether at maiGrex or at our identity provider, we will tell you promptly to change your password and will describe the steps you should take to protect your account.

8. DO WE COLLECT INFORMATION FROM MINORS?

The Services are intended for business use by adults 18 and older. By using the Services, you represent that you are at least 18. If we learn that personal information from users under 18 has been collected, we will deactivate the account and take reasonable steps to promptly delete such data. If you become aware of any data we may have collected from a child under 18, please contact us at privacy@maigrex.com.

9. WHAT ARE YOUR PRIVACY RIGHTS?

Withdrawing your consent. Where we rely on your consent (precise location, audio retention, or use of your identifiable records), you may withdraw it at any time in Consent Preferences or by contacting us. Withdrawal does not affect the lawfulness of processing before its withdrawal.

Account Information. If you would like to review or change your account information or terminate your account, you can:

• Log in to your account settings and update your user account.
• Contact us using the contact information provided.
• Delete your account anytime in the app (Settings) or on the maiGrex web account portal.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. After you close your account we may keep a limited set of information where the law requires it, where there is an open legal claim or dispute, where we need it to prevent repeated abuse of the Services, or to show what you agreed to and when. Anything kept for those reasons is limited to what is necessary for that purpose, is not used for anything else, and is deleted when the reason no longer applies. Where we are keeping it only to prevent repeated abuse of the Services, we delete it after twelve (12) months at the latest. The one exception is the record of your choices described in Section 6, which we keep for the period stated there. Erasure of your underlying records is handled by written request to privacy@maigrex.com.

If you have questions about your privacy rights, email us at privacy@maigrex.com.

10. CONTROLS FOR DO-NOT-TRACK FEATURES

Most browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature. No uniform technology standard for recognizing DNT signals has been finalized, so we do not currently respond to them. Because we do not sell or share personal information for targeted advertising, there is no such activity for a DNT signal to control.

11. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

Whether you have the rights described below, and exactly which ones, depends on the state you live in. Several states have comprehensive privacy laws, and more take effect each year. We extend the rights in this section to all of our users regardless of where they live.

Categories of Personal Information We Collect

We only collect sensitive personal information with your consent or as permitted by law, and we do not use it to infer characteristics about you.

How long we keep each category is described in Section 6.

We do not sell personal information and we do not share it for targeted advertising, in any category. If that ever changes, we will update this notice and tell you before the change takes effect, as described in Section 12.

Separately from that, we do disclose personal information to our service providers for business purposes, so they can host, store, secure, and support the Services on our behalf. Those providers and what each of them handles are listed in Section 3. They are contractually limited to processing information on our behalf and may not use it for their own purposes.

Your Rights

You may have the right to: know whether we process your personal data; access, correct, or delete it; obtain a copy of it; and opt out of processing for targeted advertising, sale, or profiling with legal effect. We do none of those last three.

How to exercise your rights. Visit maigrex.com/contact or email privacy@maigrex.com.

How we handle your request. We will acknowledge your request and respond within forty-five (45) days. If your request is complex, or you have made several, we may take up to forty-five (45) more days to respond, and we will tell you why within the first forty-five (45) days. That extra time is for us to answer you, not to act. Once we act on a request by deleting information, that information leaves our active systems within thirty (30) days and our routine backups within ninety (90) days. Those are the same windows we use everywhere else in this notice.

Verifying you. Before we act on a request about your personal information, we need to be reasonably sure it is you. We will normally verify by asking you to send the request from the email address on your account, or by asking you to confirm details we already hold. We will not ask for more information than we need, and we will use whatever you give us for verification only.

Authorized agents. You may use an authorized agent to submit a request. We may ask the agent for written proof of authority and may ask you to confirm directly that you authorized it.

Appeals. If we decline a request, you may appeal by emailing privacy@maigrex.com with "Appeal" in the subject line. We will respond in writing within sixty (60) days and explain our reasons. If we deny the appeal, we will tell you how to submit a complaint to the attorney general of your state.

No charge and no penalty. We do not charge for these requests, and we will not deny you service, charge you a different price, or give you a lower quality of service because you made one.

California "Shine the Light" Law. California residents may request information about categories of personal information (if any) we disclosed to third parties for their direct marketing purposes. We do not disclose personal information to third parties for their direct marketing.

12. DO WE MAKE UPDATES TO THIS NOTICE?

Yes. We will update this notice as necessary and post it with a revised Last updated date and a version number. If we make a material change, we will tell you in the app or by email to the address on your account before the change takes effect. We keep prior versions at maigrex.com/privacy/archive so you can see what applied at any given time.

13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at privacy@maigrex.com or contact us by post at:

Twisted Pine Cattle Co LLC (d/b/a maiGrex), 8901 Tehama Ridge Pkwy, STE 127, Box 150, Fort Worth, TX 76177, United States.

14. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your state, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent. To request to review, update, or delete your personal information, visit maigrex.com/contact or email privacy@maigrex.com.

15. WHERE YOUR INFORMATION IS PROCESSED

maiGrex is operated from the United States and is intended for use in the United States. Our providers process and store information in the United States. If you use the Services from outside the United States, your information will be transferred to and processed in the United States. We do not currently offer the Services in the European Economic Area or the United Kingdom, and this notice does not describe rights under the GDPR or UK GDPR.

A. The maigrex.com website and its two forms

The Founding Herd form, on /join

Collects your name, your phone number, the size range of your herd, and your email address if you choose to give it. Email is optional; the rest is required for the form to submit.

We use it to hold your spot, to contact you by text, phone, or email about that spot and about the app opening, and to know roughly how many head the first users run. We do not add you to a newsletter and there is no drip campaign.

The contact and data request form, on /contact

Collects your name, your email address, your ranch or organization name if you choose to give it, the kind of request you are making, and whatever you write in the message box. We use it to answer you and to keep a record that we did.

Added automatically when you submit either form

The date and time of the submission and your IP address are included in the email that reaches us. We use them to tell duplicate submissions apart and to deal with abuse of the forms. Our hosting provider also keeps ordinary web server logs for security and troubleshooting.

Cookies on this website

Reading maigrex.com sets no cookies. Submitting either form sets a single session cookie so the server can tell that the same browser is not sending the form over and over. It holds no information about you and it is gone when you close your browser. It is strictly necessary for the form to work. See our Cookie Notice.

How long we keep form submissions

• Founding Herd signups. Until the app opens to the public and you have either taken up your spot or told us you are no longer interested. Ask us to remove you sooner and we will, without keeping a copy.
• Contact and data requests. Twenty four months, so we can show what was asked and what we did about it, then deleted.
• Server logs. Our hosting provider's standard retention, which is typically weeks rather than months.

What this website does not do

There are no accounts on the website itself. No analytics of any kind, no advertising, no retargeting, no cross site tracking, no third party scripts and no third party fonts. Nothing on this site is sold or shared for advertising, and nothing you send through these forms is used to train any model.

Requests about anything on this page go to privacy@maigrex.com or through the form on /contact. Your rights, how we verify you, and our response times are set out in the sections above and apply here too.