Support
Something not working? Question about your account? We answer everything ourselves. There is no ticket queue and no phone tree.
Email: support@maigrex.com
Phone or text: (682) 235-9736
Hours: Monday through Friday, 8am to 5pm Central
Response time: within one business day, usually the same day
If you are already using the app, the fastest way to report a problem is the report button inside the app. It sends us the details we need to track it down.
Common questions
Does maiGrex work without cell service?
Yes. That is the point. Photos, voice notes, and records all capture with no signal. Everything uploads by itself when you get back in range, and you can see a count of what is still waiting to sync.
How long does it take to record an animal?
About twenty to thirty seconds. Photo, voice note, confirm, next animal.
Does maiGrex tell me if an animal is sick?
No. maiGrex keeps your records. It does not detect, diagnose, or treat any illness or condition, and nothing it shows you is veterinary advice. It stores what you write down and makes it easy to find later. Every decision about an animal is yours. Talk to your vet.
What happens to my records when I sell an animal?
Today the record stays in your account and you can export it or show it to the buyer. Producer to producer transfer, where the history lands in the buyer's own account, is being built and is not in the app at launch. When it ships the transfer will carry the animal's photos, attributes and history and an approximate location, and will leave your voice recordings, your notes and your precise location with you. We will update this page and our Terms before it goes live.
Do I have to pay?
Not up to ten head, and not during the beta. After that the plan follows the size of the herd: $25 a month billed annually up to 100 head, $59 up to 500, and we talk it through above that. Every plan is the whole app. Founding Herds pay half of whatever plan they are on, for life. Payment is handled through our portal on this website, not through the app stores. See pricing.
Can I cancel, and do I get a refund?
Cancel any time from your account. Cancel before your next bill date and you are not charged again, and you keep the app through the end of the period you have already paid for. We do not refund time already paid, on monthly or annual. See cancellation and refunds.
How do I delete my account?
In the app under Settings, or on our website. See Delete your account.
Where do I ask a privacy question or request my data?
Use Contact and data requests, or email privacy@maigrex.com.
Mailing address
Twisted Pine Cattle Co LLC (d/b/a maiGrex)
8901 Tehama Ridge Pkwy, STE 127, Box 150
Fort Worth, TX 76177
United States